Maschinen-Grupp GmbH is one of the leading dealers of woodworking machines in Germany. Throughout the entire country, the company’s sales representatives and technicians advise and assist woodworking companies in choosing and maintaining or repairing the machines. The variety of equipment and machines presented the employees with major challenges on their customer visits in the past. All information about possible solutions was supposed to be available so that the customer can get an impression. However, the employees did not always have the right documents with them.