A New Era of Citizen-Centered Service
Digitalization is more than a buzzword,it means real simplification for employees and, most importantly, for citizens. The Altenburger Land employment office understands this and demonstrates what modern public service can look like: Tablets used exactly where they’re needed,face-to-face with customers. Secure, easy, and reliably managed with Cortado MDM.
The goal was to enable greater digital participation. Many citizens don’t have their own devices. Now they can submit applications directly on-site using a tablet, without barriers, without risk. Digital, Secure and directly.
Why Cortado?
When it came time to choose a mobile device management system, the list of requirements was long: data protection, ease of use, flexibility, and transparency.
Cortado delivered on all fronts:
- Competent first contact with clear answers
- GDPR compliance explained transparently
- Technology that lives up to its promises
- And finally: great value for money
“Other providers just couldn’t match what Cortado offers in this complete package,” said Managing Director Tino Fischer.
Fast Setup, Strong Support
After a two-week trial period, the live rollout began: On April 1, 2025, three Lenovo tablets equipped with Cortado MDM were quickly brought online.
What made a big difference? The personal support from the Cortado team, always available by phone or email.
Everyday Use: Guaranteed Data Security, Effortless Operation
The tablets are used wherever there’s direct contact with citizens. For the employment office, it’s crucial that the devices are set up to only allow access to specific applications,keeping sensitive data protected and preventing misuse. This locked-down setup is known as Kiosk Mode.
What stands out for the team is how easily the tablets can be reset to factory settings after each use, along with the built-in security features that work without any technical hassle. And of course, as Mr. Fischer notes, the system’s reliable performance under daily use is essential.
“Our clients can get started right away,without needing their own smartphone or tablet . That makes all the difference,” says Tino Fischer.
More Efficiency, More Access—and Less Stress
For the IT team, Cortado MDM mainly means one thing: less effort managing devices. The software is intuitive; the process runs smoothly,and if issues arise, Cortado support is quick, helpful, and focused on finding a solution.
The biggest benefit? No one is left behind. Even citizens without their own tech can access digital services at the employment office,this is what real digital inclusion and citizen focus look like.
The Jobcenter Altenburger Land has found a solution in Cortado MDM that just works, keeps data secure, and delivers real added value. For other public agencies looking to digitize their services while keeping access barriers low, this system is highlyrecommended.
Tino Fischer summarized by saing: “User-friendly, flexible, and top-notch support,exactly what we needed.”