FAQ
Answers to the most frequently asked questions about Cortado Free and the Cortado Online Services.
General questions:
- What is "Direct Push Mail"? Answer »
- With which devices can I use the Cortado Direct Push Mail service? Answer »
- Can I also use Cortado with other mobile devices? Answer »
- Are there any further costs apart from the set fees, which I have to pay for booking the Cortado services? Answer »
- Why are some email attachments not displayed? Answer »
- Is it also possible to have e-mails from other mailboxes sent to my handheld with Direct Push? Answer »
- How can I enable the spam filter for my email account? Answer »
- How can I set filter rules for my e-mail account? Answer »
- What are the Cortado Premium Services? Answer »
- Why does the Cortado (Content Beamer) application require registering to use the Cortado Premium Services when first starting it? Answer »
- Why can I only test and use the Premium Service “View” with a Cortado mailbox? Answer »
Questions concerning Cortado for BlackBerry:
- With which BlackBerry devices can I use the Cortado Premium Services for BlackBerry? Answer »
- Which printers can I use? Answer »
Questions concerning Cortado for Nokia:
- How do I set up my Nokia Eseries handheld to receive e-mails by Direct Push? Answer »
Questions concerning Cortado for Windows Mobile:
- Where do I get the Microsoft Messaging and Security Feature Pack? Answer »
- How do I set up my Windows Mobile device to receive e-mails by Direct Push? Answer »
- After I configured my handheld for Direct Push Mail, the Active Sync program gets stuck in a loop and keeps trying to resynchronize. What can I do? Answer »
What is "Direct Push Mail"?
"Direct Push Mail" lets you receive emails on mobile end devices automatically and in real time. With Cortado, you receive a Microsoft Exchange email account for this purpose. Incoming emails to this account are sent immediately (pushed) to the handheld.
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With which devices can I use the Cortado Direct Push Mail service?
Cortado Direct Push Mail can currently be used with the following end devices:
- Windows Mobile devices (version 5.0 or later) on which the Messaging & Security Feature Pack is installed
- Nokia E- and N-Series devices with Mail for Exchange
- Palm OS devices with VersaMail and the Exchange ActiveSync Update
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Can I also use Cortado with other mobile devices?
Yes. You can access your Cortado emails with any device that supports POP3 or IMAP together with SMTP or has Wireless ActiveSnyc. As an alternative, you can also access your email account online from the web browser on your handheld with Outlook Web Access (at https://webmail.cortado.com/). However, it is not possible to use Direct Push functionality without the devices named above.
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Are there any further costs apart from the set fees, which I have to pay for booking the Cortado services?
Further costs may occur depending upon the data volume transferred during usage of the services. Any additional costs depend on your individual mobile phone tariff and will be charged accordingly by your provider. However, many data tariffs already include a specific data volume allowance, meaning no additional costs as long as this volume is not exceeded. Please contact your mobile service provider for further information concerning your data tarif.
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Why are some email attachments not displayed?
Although all files are checked repeatedly for viruses before they are sent to your Cortado mailbox, some file types could nevertheless be dangerous. For this reason, Cortado prevents files with the following extensions to be sent or received: .bat, .com, .cmd, .exe, .hta, .js, .jsp, .pif, .url, .wsf, .wsh, .vb, .vbs.
Tipp: To receive or send the above file types anyway, you can pack them in a .zip file.
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It is also possible to have emails from other mailboxes sent to my handheld with Direct Push?
It is essentially only possible to use the Cortado Direct Push Services for emails that are found in your Cortado mailbox. To have emails sent to your handheld from other mailboxes, it is therefore necessary to set them to be forwarded to your Cortado account. Another alternative will soon also be available: a POP3 fetch service that automatically collects messages from other Cortado mail servers for forwarding to your Cortado mailbox.
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How can I enable the spam filter for my email account?
Go to your mailbox (https://webmail.cortado.com/) and log in. Then, go to OPTIONS, scroll down to "Privacy and Junk E-mail Prevention", and place a checkmark next to "Filter Junk E-mail".
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How can I set filter rules for my email account?
Set filter rules for your email account as follows:
- Go to your Cortado mailbox and log on. Be sure during logon that "Premium" is enabled in the client selection.
- Go to RULES in the menu bar on the left and select NEW.
- In the EDIT RULES window that opens, you can now enter the criteria by which you want to have emails filtered.
Note: It is only possible to log on in Premium mode, and therefore to set filter rules, with Internet Explorer. Other browsers do not support this function!
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What are the Cortado Premium Services?
With the Cortado Premium Services users with or without a Cortado mailbox can easily and in a straightforward way access documents from e. g. e-mail attachments. Thus you can view received documents at any time and send them directly from your handheld to a printer, a fax machine or even a notebook monitor – without having to download the original document. For the platforms Windows Mobile 5.0 and Nokia, Cortado also offers the functions Print and Fax for documents saved locally on the handheld. And with the respective handheld, print data can be sent both via Bluetooth and the infrared interface (IrDA).
Create faxes on the road with the Short Fax function and send them from anywhere in the world. And all that using professional layouts. With Windows Mobile 5.0 devices and Nokia E- and N-Series models you can even add your scanned signature to your faxes.
Learn more about the Cortado Premium Services by selecting your platform from the menu at the top of this page and selecting “Premium Services”.
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Why does the Cortado (Content Beamer) application require registering to use the Cortado Premium Services when first starting it?
The initial registration when opening the Cortado (Content Beamer) Client to use the Cortado Premium Services is necessary to register your mobile device with Cortado and use the Premium Services. During this initial registration process, a connection to the Cortado servers is established, a registration PIN generated and assigned to the IMEI of your mobile device. Only thus can the usage of the Premium Services with your mobile device be guaranteed.
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Why can I only test and use the Premium Service “View” with a Cortado mailbox?
With the Cortado Premium Service “View”, a server module generates so-called Remote Documents from any received e-mail attachment and adds them to the respective e-mail message automatically. Remote Documents are optimized preview documents of especially small data size. This process is currently only available for e-mails that are received via the Cortado Exchange servers, i. e. for messages arriving in a Cortado mailbox. Once an e-mail with an attachment is thus received on a mobile device, the user can then use the much smaller file for viewing the attachment, before downloading the original document or print or fax it.
Note: The “View” option is also available when testing or using the Premium Service without a Cortado mailbox. Please keep in mind though, that in this case significantly higher data traffic is caused, because the original attachment will first be downloaded and then uploaded again to generate the Remote Document, i. e. the preview.
By the way, you can set up a Cortado Standard mailbox package here and use it immediately and for free during the first 30 days!
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With which devices can I use the Cortado Premium Services for BlackBerry?
The Cortado Premium Services can be used with BlackBerry handhelds which fullfill the following two requirements:
1. Bluetooth functionality
2. Firmware version 4.0.2 or higher
Further more, ONE of the following two requirements must be met to be able to connect to the Cortado hosting center and to use the Cortado services:
1.You are connected to an own BlackBerry Enterprise Server (BES) in your company*
AND / OR
2.Your handheld supports the BlackBerry Internet Browsing Service (BIS-B)
*For the BES to connect with the Cortado hosting center, the BES must be configured so that it can communicate outwardly via port 4001 and port 443. Please refer to your IT administrator.
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Which printers can I use?
In principle, the print job can be sent to any Bluetooth-enabled printer. There is a wide variety of mobile printers with an integrated Bluetooth interface available. In addition, a tiny Bluetooth printer adapter makes it possible to print the desired information with almost any printer.
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How do I set up my Nokia Eseries handheld to receive e-mails by Direct Push?
Detailed instructions for configuring your handheld are available here.
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Where do I get the Microsoft Messaging and Security Feature Pack?
Please ask your mobile telephony carrier about availability of the Messaging & Security Feature Pack for your mobile end device.
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How do I set up my Windows Mobile device to receive e-mails by Direct Push?
Detailed instructions for configuring your handheld are available here.
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After I configured my handheld for Direct Push Mail, the Active Sync program gets stuck in a loop and keeps trying to resynchronize. What can I do?
You probably have a Cortado Standard account and enabled the "Calendar" option under the data to be synchronized when you configured the handheld. Because synchronization of calendar data not available with Cortado Standard, you must disable this option. To do so, open ActiveSync, select ADD SERVER SOURCE in the menu, and click NEXT to go to the place where you can select the data that is to be synchronized. Disable the control box next to CALENDAR and confirm the change with FINISH.
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