FAQ
Cortado Exchange Hosting
- What is "Direct Push Mail"? Answer »
- With which devices can I use the Cortado Direct Push Mail service? Answer »
- Where do I get the Microsoft Messaging and Security Feature Pack for Windows Mobile? Answer »
- Can I also use Cortado with other mobile devices? Answer »
- How do I set up my mobile device to receive e-mails by Direct Push? Answer »
- Are there any further costs apart from the set fees, which I have to pay for booking the Cortado services? Answer »
- After I configured my handheld for Direct Push Mail, the Active Sync program gets stuck in a loop and keeps trying to resynchronize. What can I do? Answer »
- Why are some email attachments not displayed? Answer »
- Is it also possible to have e-mails from other mailboxes sent to my handheld with Direct Push? Answer »
- How can I enable the spam filter for my email account? Answer »
- How can I set filter rules for my e-mail account? Answer »
Answers
What is "Direct Push Mail"?
"Direct Push Mail" lets you receive emails on mobile end devices automatically and in real time. With Cortado, you receive a Microsoft Exchange email account for this purpose. Incoming emails to this account are sent immediately (pushed) to the handheld.
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With which devices can I use the Cortado Direct Push Mail service?
Cortado Direct Push Mail can currently be used with the following end devices:
- Windows Mobile devices (version 5.0 or later) on which the Messaging & Security Feature Pack is installed
- Nokia E- and N-Series devices with Mail for Exchange
- Palm OS devices with VersaMail and the Exchange ActiveSync Update
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Where do I get the Microsoft Messaging and Security Feature Pack for Windows Mobile?
Please ask your mobile telephony carrier about availability of the Messaging & Security Feature Pack for your mobile end device.
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Can I also use Cortado with other mobile devices?
Yes. You can access your Cortado emails with any device that supports POP3 or IMAP together with SMTP or has Wireless ActiveSnyc. As an alternative, you can also access your email account online from the web browser on your handheld with Outlook Web Access (at https://webmail.cortado.com/). However, it is not possible to use Direct Push functionality without the devices named above.
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Are there any further costs apart from the set fees, which I have to pay for booking the Cortado services?
Further costs may occur depending upon the data volume transferred during usage of the services. Any additional costs depend on your individual mobile phone tariff and will be charged accordingly by your provider. However, many data tariffs already include a specific data volume allowance, meaning no additional costs as long as this volume is not exceeded. Please contact your mobile service provider for further information concerning your data tarif.
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How do I set up my mobile device to receive e-mails by Direct Push?
Detailed instructions for configuring your handheld are available here »
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After I configured my Windows Mobile handheld for Direct Push Mail, the Active Sync program gets stuck in a loop and keeps trying to resynchronize. What can I do?
You probably have a Cortado Standard account and enabled the "Calendar" option under the data to be synchronized when you configured the handheld. Because synchronization of calendar data not available with Cortado Standard, you must disable this option. To do so, open ActiveSync, select ADD SERVER SOURCE in the menu, and click NEXT to go to the place where you can select the data that is to be synchronized. Disable the control box next to CALENDAR and confirm the change with FINISH.
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Why are some email attachments not displayed?
Although all files are checked repeatedly for viruses before they are sent to your Cortado mailbox, some file types could nevertheless be dangerous. For this reason, Cortado prevents files with the following extensions to be sent or received: .bat, .com, .cmd, .exe, .hta, .js, .jsp, .pif, .url, .wsf, .wsh, .vb, .vbs.
Tipp: To receive or send the above file types anyway, you can pack them in a .zip file.
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It is also possible to have emails from other mailboxes sent to my handheld with Direct Push?
It is essentially only possible to use the Cortado Direct Push Services for emails that are found in your Cortado mailbox. To have emails sent to your handheld from other mailboxes, it is therefore necessary to set them to be forwarded to your Cortado account. Another alternative will soon also be available: a POP3 fetch service that automatically collects messages from other Cortado mail servers for forwarding to your Cortado mailbox.
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How can I enable the spam filter for my email account?
Go to your mailbox (https://webmail.cortado.com/) and log in. Then, go to OPTIONS, scroll down to "Privacy and Junk E-mail Prevention", and place a checkmark next to "Filter Junk E-mail".
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How can I set filter rules for my email account?
Set filter rules for your email account as follows:
- Go to your Cortado mailbox and log on. Be sure during logon that "Premium" is enabled in the client selection.
- Go to RULES in the menu bar on the left and select NEW.
- In the EDIT RULES window that opens, you can now enter the criteria by which you want to have emails filtered.
Note: It is only possible to log on in Premium mode, and therefore to set filter rules, with Internet Explorer. Other browsers do not support this function!
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