More Time for People – Less Time on IT Administration

Founded in 1991, the Mobile Disability Service in Leipzig (Mobiler Behindertendienst Leipzig e.V.) helps people with disabilities, individuals in need of care, and their families in many ways each day. The organization supports independent living and community participation for those who need assistance or nursing care. With a comprehensive range of services – covering social work, home care, transportation, an inclusive neighborhood center, and a senior citizens' office – everything works together like clockwork to provide holistic care to clients and their loved ones. 

The Challenge: Managing Sensitive Patient Data – Securely and On the Go

With the rollout of mobile care software, the organization faced a key challenge: enabling care staff in the field to access detailed client and patient information from their smartphones – while following strict security requirements.  They needed to ensure sensitive health data on mobile devices remained protected, prevent unauthorized software installations on company-owned devices, and manage everything centrally with a solution that was easy to administer. 

The Solution: Cortado MDM – Simple, Streamlined, and Secure

When selecting a mobile device management system, the Mobile Disability Service Leipzig focused on three key criteria: centralized management of all mobile devices, ease of use for administrators, and a solution that was both straightforward and compact.  After comparing several providers, they chose Cortado MDM in July 2023. The decisive factor? Compared to other vendors, Cortado offered a far more intuitive management interface and provided a fast, comprehensive overview of all devices. 

Seamless Rollout in Just Two Months

IT administrator André Guschke handled the implementation and described it as surprisingly smooth. From initial testing to full deployment, the process took just two months.  The rollout itself was especially efficient. Once user groups and profiles were configured centrally, employees handed over their smartphones for less than 30 minutes and received them back fully set up. Around 50 Android devices are now in use under active management. According to André Guschke: “There were no key issues. Minor questions were answered right away, and any bugs were quickly resolved by support.” 

The Results: Time Savings and Better Security

Implementing Cortado MDM brought tangible benefits to the Mobile Disability Service Leipzig. One of the most significant improvements has been the substantial time savings: setting up new smartphones is now much faster; resetting devices is quick and secure, and switching user profiles – such as during staff changes, has become far more streamlined.  Security has also improved significantly. If a device is lost, it can be locked at once to protect patient data. In addition, the organization now has full control over the apps and software installed on its devices.  The mobile care team, which works with sensitive patient data every day, has especially benefited from the MDM solution. 

Support Experience: Fast and Competent 

The Mobile Disability Service Leipzig is also highly satisfied with Cortado’s customer support. During the testing and rollout phases, the team had many questions, all of which were answered promptly and professionally.  For more advanced topics, such as configuring Wi-Fi profiles and enforcing OS updates, they were even connected directly with the development team – an added service that was especially appreciated. 

Conclusion and Outlook

Thanks to Cortado MDM and the introduction of mobile route planning and digital documentation, staff can now focus entirely on delivering care and support. Device administration takes no time and saves valuable resources. 

Unqualified Recommendation

The Mobile Disability Service Leipzig would recommend Cortado MDM without any hesitation. The key reasons include its user-friendly interface for administrators, a flawless rollout, outstanding support, and transparent pricing plans. 

Looking to the Future

As digitalization progresses, especially in areas like billing within eldercare and disability services, the organization sees strong potential for expanding its use of Cortado MDM into other operational areas.  One feature they particularly value is Cortado’s ability to automatically adapt the software in response to legal changes – an essential advantage in the highly regulated social and healthcare sector.